For
Insights to Outcomes
November 17-18
Noon-3:30 ET Each Day
Overview
Learn, Share, Connect, Discuss
LISTEN 2020 Virtual is a free virtual conference, designed specifically for our CallMiner user community as an informative, highly engaging, multi-day interactive experience.
Utilizing our proven innovative virtual platform, attendees will not only have the ability to have live interactive conversations with peers, CallMiner teammates and partners alike but you will not have to miss a single one of the over 20 breakout sessions as all “live presentations” will convert to on-demand within hours of the actual live broadcast.
Insights to Outcomes
You spoke and we ”LISTENed”! You told us that while you love our events and the sharing of customer use cases, you would like more detail on the “how” to achieve similar results. Thus our “Insights to Outcome” themed user conference is designed to do exactly that. LISTEN 2020 Virtual will provide customer “practitioners” and leadership alike a variety of impactful topics to provide participants with deep insights on best practices, platform capabilities and partner ecosystems to help your organization drive optimal business outcomes.
Product
Tune into sessions with CallMiner’s Product Management Team to learn the latest on CallMiner’s powerful analytics product suite
AI
Sessions in this track will give attendees valuable knowledge on how to derive and apply AI insights to your organization’s modeling and data projects
Solutions
Sessions in the Solutions track will provide methodologies and best practices know-how for analysts and program owners to achieve their own success based on popular use cases
Collections
The CallMiner team will take session attendees through the steps to creating the ideal plays to support optimal, compliant and impactful revenue recovery outcomes
Executive
Our Executive track is for leaders to learn from and with each other on topics designed to foster real, sustainable results from your organization’s interaction analytics initiatives
Who attends LISTEN?
Positions held by past attendees vary from Chief Information Officers, Vice Presidents and Directors of Customer Care, Quality, Compliance, Contact Center Operations, and Information Technology, to Program Managers, Quality Analysts, Speech or Business Analysts, and more.
Organizations that attend LISTEN
Attendees are from leading organizations in financial services, collections, performance marketing, utilities, business process outsourcers, travel & hospitality, communications, insurance, retail and healthcare.
Speakers
We Bring Some of the Most Influential Voices in the Speech Analytics Industry
Interact with them in an intuitive professional virtual platform
DAYS
BREAKOUT SESSIONS
USER DRIVEN CONTENT HOURS
ATTENDEES
Fun Activities
What would be a LISTEN event without a little fun?
We may be virtual but that is not stopping us from providing some entertainment!
Escape Room
See what the mad geniuses in CallMiner’s Business Analyst Group have cooked up for this year’s Escape Room “Virtual” Challenge. You won’t want to miss it!
Scavenger Hunt
Play our Scavenger Hunt game and find as many items as possible to get yourself in the running for prize opportunities provided by CallMiner and its sponsor community. Good Luck!
Caricature Artist
Memorialize your LISTEN 2020 Virtual experience with a free caricature depiction of yourself at our Caricature Kiosk. There’s no waiting or posing. Simply upload your image, (selfie or portrait) and tell our talented pool of artists how you would like to be rendered. It’s a must have keepsake!
Trivia
Play LISTEN’s Virtual Trivia contest. Make note of general and breakout track presentations, sponsor booth details and content and be ready to answer those trivia questions to rack up points and prize opportunities!
Agenda
What our attendees say
“Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.”
“I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!”
“I was pleasantly surprised at how much I took away from the conference.”
“I was impressed at how much knowledge and insight I gained as a first-time attendee”
Join the conversation