Overview

Learn, Share, Connect, Discuss

LISTEN 2020 Virtual is a free virtual conference, designed specifically for our CallMiner user community as an informative, highly engaging, multi-day interactive experience.

Utilizing our proven innovative virtual platform, attendees will not only have the ability to have live interactive conversations with peers, CallMiner teammates and partners alike but you will not have to miss a single one of the over 20 breakout sessions as all “live presentations” will convert to on-demand within hours of the actual live broadcast.

You spoke and we ”LISTENed”! You told us that while you love our events and the sharing of customer use cases, you would like more detail on the “how” to achieve similar results. Thus our “Insights to Outcome” themed user conference is designed to do exactly that. LISTEN 2020 Virtual will provide customer “practitioners” and leadership alike a variety of impactful topics to provide participants with deep insights on best practices, platform capabilities and partner ecosystems to help your organization drive optimal business outcomes.

Product

Tune into sessions with CallMiner’s Product Management Team to learn the latest on CallMiner’s powerful analytics product suite

AI

Sessions in this track will give attendees valuable knowledge on how to derive and apply AI insights to your organization’s modeling and data projects

Solutions

Sessions in the Solutions track will provide methodologies and best practices know-how for analysts and program owners to achieve their own success based on popular use cases

Collections

The CallMiner team will take session attendees through the steps to creating the ideal plays to support optimal, compliant and impactful revenue recovery outcomes

Executive

Our Executive track is for leaders to learn from and with each other on topics designed to foster real, sustainable results from your organization’s interaction analytics initiatives

Who attends LISTEN?

Positions held by past attendees vary from Chief Information Officers, Vice Presidents and Directors of Customer Care, Quality, Compliance, Contact Center Operations, and Information Technology, to Program Managers, Quality Analysts, Speech or Business Analysts, and more.

Organizations that attend LISTEN

Attendees are from leading organizations in financial services, collections, performance marketing, utilities, business process outsourcers, travel & hospitality, communications, insurance, retail and healthcare.

Speakers

We Bring Some of the Most Influential Voices in the Speech Analytics Industry

Interact with them in an intuitive professional virtual platform

DAYS

BREAKOUT SESSIONS

USER DRIVEN CONTENT HOURS

ATTENDEES

Escape Room

See what the mad geniuses in CallMiner’s Business Analyst Group have cooked up for this year’s Escape Room “Virtual” Challenge. You won’t want to miss it!

Scavenger Hunt

Play our Scavenger Hunt game and find as many items as possible to get yourself in the running for prize opportunities provided by CallMiner and its sponsor community. Good Luck!

Caricature Artist

Memorialize your LISTEN 2020 Virtual experience with a free caricature depiction of yourself at our Caricature Kiosk. There’s no waiting or posing. Simply upload your image, (selfie or portrait) and tell our talented pool of artists how you would like to be rendered. It’s a must have keepsake!

Trivia

Play LISTEN’s Virtual Trivia contest. Make note of general and breakout track presentations, sponsor booth details and content and be ready to answer those trivia questions to rack up points and prize opportunities!

Agenda

What our attendees say

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