Shannon Brown-Hess

Customer Success Director
CallMiner

Shannon joined the CallMiner CSO team in November of 2019. She is a Customer Success Director on the CallMiner BPO team. In her years preceding Shannon helped build a start up Partner company of CallMiner, specializing in the SMB marketplace. Before that she worked for a debt collections and debt buying company in Dallas where she resides. She brings years of CallMiner product experience from Sales through onboarding and then overall client success.

Will be presenting

1:15 PM - 2:10 PM EST  |  Wednesday 18

Differentiating your Organization in the Marketplace with Speech Analytics

Executive

2:15 PM - 3:10 PM EST  |  Wednesday 18

BPO Industry Executive Roundtable

Executive