Rick Britt

Vice President of Artificial Intelligence

As the VP of AI Rick is fortunate to work with the incredibly talented research team at CallMiner. Focusing on some of the most advanced technology and deep learning approaches to solve the complex problems in human communication. Prior to leading AI Research Rick has enjoyed a career focused on all aspects of Contact Centers, from analytics to leading large operations he has worked in all facets of the industry. 

Will be presenting

2:30 PM - 3:25 PM EST  |  Tuesday 17

Research Roundtable: Upcoming Research Projects at CallMiner


3:30 PM - 4:30 PM EST  |  Tuesday 17

Trivia Session

General Sessions

1:15 PM - 2:10 PM EST  |  Wednesday 18

Collections Industry Executive Roundtable