Misty Mastracco

Sr. Director, Customer Success

Misty Mastracco is a Sr. Director, Customer Success and has served in various leadership roles across contact centers for almost two decades.  Her experience spans the areas of compliance, analytics, client relationship, operational strategy, vendor management, speech analytics, customer experience, sales and process engineering; including serving as Director of Compliance and Analytics for Bank of America and SVP of Operational Strategy for a multi-national call center.

Prior to joining the CallMiner team in 2015, she was a CallMiner customer and utilized various products within the CallMiner suite.

Will be presenting

1:30 PM - 2:25 PM EST  |  Tuesday 17

Evolving Your Speech Analytics Program with the Maturity Model