Brian LaRoche

Director, Event & Field Marketing
CallMiner

Brian LaRoche is the Director, Event & Field Marketing at CallMiner and has a long-standing comprehension of Call Center operations from all perspectives. Just ask him, he will tell you! LaRoche is also the host and moderator of CallMiner’s popular monthly education webinar series along with being a frequent speaker, panelist and guest columnist on a number of technical, collections, sales and customer service topics.

Will be presenting

12:00 PM - 12:10 PM EST  |  Tuesday 17

Welcome & Event Overview

General Sessions

12:45 PM - 12:50 PM EST  |  Tuesday 17

Entertainment Break

General Sessions

1:15 PM - 2:10 PM EST  |  Wednesday 18

Differentiating your Organization in the Marketplace with Speech Analytics

Executive

3:25 PM - 3:30 PM EST  |  Tuesday 17

Wrap Up

General Sessions

12:00 PM - 12:05 PM EST  |  Wednesday 18

Welcome to LISTEN Day 2

General Sessions

12:35 PM - 12:40 PM EST  |  Wednesday 18

Entertainment Break

General Sessions