1:30 PM - 2:25 PM EST  |  Tuesday 17

Evolving Your Speech Analytics Program with the Maturity Model

Kate Davis
Customer Engagement Manager

Misty Mastracco
Sr. Director, Customer Success


Through almost two decades of supporting customers with their speech analytics evolution, CallMiner has identified five key dimensions that play the biggest roles in determining the value received from a speech analytics program. Join CallMiner’s Kate Davis and Misty Mastracco as they overview the maturity model framework and inform on how to assess your organization’s maturity and readiness in the key areas that will influence your ability to successfully execute or expand your speech analytics program.