2:30 PM - 3:25 PM EST  |  Tuesday 17

Creating a ‘Best Practice Calls’ Score and Monitoring Category Variances

Nick Rowe

Nick Rowe
Customer Success Director, EMEA

Solutions

There are a couple of things that most Eureka users can set up with fairly little effort but which may be well received within their companies. Firstly, Nick Rowe will step through how to set up a Subjective Score to enable Coach to become a repository of Best Practice calls. In the second half, Nick shows how to set up some subscriptions for use in Excel to show how categories are changing from period to period, which is particularly useful for understanding which Call Drivers are trending up or down.