1:30 PM - 2:25 PM EST  |  Tuesday 17

EthX: Discussing Our Impact on Agents, Customers, and Our Society

Jamie Brandon

Jamie Brandon
Data Scientist

Micaela Kaplan

Micaela Kaplan
Data Scientist

Conrad Liburd

Conrad Liburd
Research Engineer

Emre Kazim

Emre Kazim
Senior Research Fellow in Computer Science

AI

Have you ever wondered about AI taking over the world? How about your contact center? Join our panel of experts in Ethical AI and experts in the contact centers as we team up to discuss applications of ethical AI. We’ll talk about why it’s so easy for a model to carry racism/sexism/etc. and what we can do to ensure marginalized groups are given a fair chance.