EthX: Discussing Our Impact on Agents, Customers, and Our Society

Have you ever wondered about AI taking over the world? How about your contact center? Join our panel of experts in Ethical AI and experts in the contact centers as we team up to discuss applications of ethical AI. We’ll talk about why it’s so easy for a model to carry racism/sexism/etc. and what we can do to ensure marginalized groups are given a fair chance.