12:40 PM - 1:10 PM EST  |  Wednesday 18

How SiriusXM “Tunes In” to the Voice of Their Customer

Christine Larsen
VP Agent Experience for Channel Operations

Eric Williamson

Eric Williamson
Chief Marketing Officer

General Sessions

Come “tune in” as Christine Larsen, SiriusXM’s VP of Agent Experience for Channel Operations, SiriusXM has a fireside chat with Eric Williamson, CallMiner’s Chief Marketing Officer where they will discuss how SiriusXM has leveraged Speech Analytics to gain VOC insights to drive better customer experience and business outcomes.