12:40 PM - 1:10 PM EST | Wednesday 18
How SiriusXM “Tunes In” to the Voice of Their Customer

Christine LarsenVP Agent Experience for Channel Operations

Eric WilliamsonChief Marketing Officer
Come “tune in” as Christine Larsen, SiriusXM’s VP of Agent Experience for Channel Operations, SiriusXM has a fireside chat with Eric Williamson, CallMiner’s Chief Marketing Officer where they will discuss how SiriusXM has leveraged Speech Analytics to gain VOC insights to drive better customer experience and business outcomes.