2:15 PM - 3:10 PM EST | Wednesday 18
Auto QA Playbook

Karen AlasinSenior Business Analyst

Tiffany LeonardCustomer Success Director
This is a must have play for your Speech Analytics playbooks. Join this session to learn the art of replacing the manual sampled scoring process with 100% coverage, creating productivity for QA depts. Also covered in this presentation is how to implement the CM Scorecard and then validate it against manual.