2:15 PM - 3:10 PM EST  |  Wednesday 18

Auto QA Playbook

Karen Alasin

Karen Alasin
Senior Business Analyst

Tiffany Leonard

Tiffany Leonard
Customer Success Director

Collections

This is a must have play for your Speech Analytics playbooks. Join this session to learn the art of replacing the manual sampled scoring process with 100% coverage, creating productivity for QA depts. Also covered in this presentation is how to implement the CM Scorecard and then validate it against manual.