1:30 PM - 2:25 PM EST | Tuesday 17
Agent Efficiency: Production Through Reduction

Bryan TriceBusiness Analyst

Dennis MorseCustomer Success Director
Join CallMiner’s Bryan Trice and Dennis Morse as they take attendees through the Production Through Reduction Playbook. This session will give you the tools to help discover long call drivers, identify efficiency robbing long silence blocks and reveal the process, training and insights to improve your agent’s efficiency.