For
Insights to Outcomes
November 17-18
Noon-3:30 ET Each Day
Overview
Learn, Share, Connect, Discuss
LISTEN 2020 Virtual is a free virtual conference, designed specifically for our CallMiner user community
as an informative, highly engaging, multi-day interactive experience.
Utilizing our proven innovative virtual platform, attendees will have live interactive conversations with peers, CallMiner teammates and partners, as well as access to more than 20 breakout sessions on-demand within hours of the actual live broadcast.
Insights to Outcomes
You spoke and we “LISTENed!” You told us that while you love our events and the sharing of customer use cases, you want more detail on “how” to achieve similar results. Our “Insights to Outcome” themed user conference is designed to do exactly that.
LISTEN 2020 Virtual will provide customer practitioners and leadership a variety of impactful topics, including deep insights on best practices, platform capabilities and partner ecosystems to help your organization drive optimal business outcomes.
Product
Tune into sessions with CallMiner’s Product Management Team to learn the latest on CallMiner’s powerful analytics product suite
AI
Sessions in this track will give attendees valuable knowledge on how to derive and apply AI insights to your organization’s modeling and data projects
Solutions
Sessions in the Solutions track will provide methodologies and best practices for analysts and program owners to achieve their own success based on
popular use cases
Collections
The CallMiner team will take session attendees through the steps to creating the ideal plays to support optimal, compliant and impactful revenue recovery outcomes
Executive
The Executive track is for leaders to learn from and with each other on topics designed to foster real, sustainable results from your organization’s interaction analytics initiatives
Who attends LISTEN?
Attendees vary from Chief Information Officers, Vice Presidents and Directors of Customer Care, Quality, Compliance, Contact Center Operations and Information Technology, to Program Managers, Quality Analysts, Speech or Business Analysts, and more.
Organizations that attend LISTEN
Attendees are from leading organizations in financial services, collections, performance marketing, utilities, business process outsourcers, travel and hospitality, communications, insurance, retail and healthcare.
Speakers
Join Some of the Most Influential Voices in the Speech Analytics Industry
Interact with them in an intuitive, professional virtual platform
DAYS
BREAKOUT SESSIONS
CUSTOMER INSPIRED CONTENT HOURS
ATTENDEES
Fun Activities
What is a LISTEN Event Without a Little Fun?
We may be virtual, but that's not stopping us from providing some entertainment!
Escape Room
See what the mad geniuses in CallMiner’s Business Analyst Group have cooked up for this year’s Escape Room “Virtual” Challenge. You don’t want to miss it!
Scavenger Hunt
Play our Scavenger Hunt game and find as many items as possible to get yourself in the running for prizes. Good luck!
Caricature Artist
Memorialize your LISTEN 2020 Virtual experience with a free caricature depiction of yourself at our Caricature Kiosk. There’s no waiting or posing. Simply upload your image (selfie or portrait) and tell our talented pool of artists how you would like to be rendered. It’s a must-have keepsake!
Trivia x2!
Play CallMiner's in-event Trivia game, and be sure to stick around for "After Hours Trivia" at 3:30 on Tuesday afternoon!
Agenda
What Our Attendees Say
“Thank you for holding a 1st class virtual conference. Good selection of top-notch industry speakers. Thanks for making it easy to join, participate and refer back to the conference sessions.”
“I appreciate that I’ll be able to see the other sessions as you never know what insights they might give! While networking was more challenging virtually, you all should be proud of this conference. You gave it that CallMiner feel virtually!”
“I was pleasantly surprised at how much I took away from the conference.”
“I was impressed at how much knowledge and insight I gained as a first-time attendee”
Join the conversation